Footy Rooty, a spa and beauty business located in Corpus Christi, TX, faced significant challenges with their previous energy supplier. The business was being charged a variable rate of 14.90 cents per kWh, which resulted in unpredictable and often high energy costs. Owner LeiMing Yu was unaware of the potential savings that could be achieved by switching to a different energy supplier.
Challenges
- High Variable Energy Rate: The previous supplier charged a high variable rate, leading to fluctuating and often high energy bills.
- Language Barrier: Owner LeiMing Yu had difficulty with English, making communication and understanding energy options challenging.
- Lack of Awareness: The client was not aware that they could choose their energy supplier and secure a lower, fixed rate.
Solution
Our team provided a comprehensive and transparent cost-savings proposal that included the top four commercial electric suppliers, offering contract terms ranging from 12 months to 5 years. We ensured that the proposal was easy to understand and allowed the client ample time to review each option carefully.
Key Steps Taken
- Detailed Proposal: Emailed a detailed proposal outlining cost-saving options with various suppliers.
- Flexible Communication: Offered assistance through multiple communication channels – call, email, and text messages. This approach accommodated the owner’s preference for text messaging and emailing, making the process more comfortable.
- Language Support: Simplified communication to overcome the language barrier, ensuring LeiMing Yu could easily understand the options and make an informed decision.
Results
Footy Rooty successfully locked into a fixed rate of 7.819 cents per kWh, significantly lower than their previous variable rate. Over a 5-year term, the business saved a total of $8,497.20. The owner, LeiMing Yu, was extremely pleased with the outcome, having previously been unaware of the ability to choose a more affordable energy supplier. The seamless and supportive communication process contributed to a positive and satisfactory experience.
Conclusion
By providing a clear and supportive approach to energy savings, our team helped Footy Rooty reduce their energy costs and gain control over their expenses. The client’s satisfaction highlights the importance of personalized service and effective communication, especially when language barriers exist.
Contact Us
If you are interested in learning how you can save on energy costs like Footy Rooty, feel free to contact us. We are here to assist you every step of the way.
